How to Submit or Follow Up on a Request

Many requests can be resolved instantly by accessing and manipulating reports via the Georgia Tech LITE Portal.
Before submitting a request, please ensure that the information you need is not already available there.

Please note that turnaround times vary with complexity and request volume.

Send your request to support@irp.gatech.edu and include the following information:

1. Request Details:
   1. Desired Latest Completion Date
      1. During non-peak times, data is provided within 2 weeks.
   2. Priority Level: Low, Medium, High
2. Data Requirements:
   1. Description of Data Needed: Provide a detailed description of the data being requested.
   2. Purpose of the Data: Explain the purpose or use case for the data (e.g., accreditation, compliance, newsletter, research, decision support, etc.).
   3. Specific Data Fields: List specific fields or columns needed (e.g., student level, course name, grade, term, etc.).
   4. Date Range: Specify the date range for the data (e.g., Academic Year 2021 – Academic Year 2023).
3. Data Source Information:
   1. Data Format: Specify the preferred format for the data (e.g., CSV, Excel, Word, etc.).
4. Access and Permissions:
   1. Data Sensitivity: Indicate if the data contains sensitive or confidential information (e.g., demographics, ID numbers, salary, financial aid data, etc.)
      1. Access Permissions: If sensitive data is requested, then this request will have an additional form to send to the data stewards for review and decision.
   2. Data sharing and presentation: Specify who will receive or have access to the data (e.g., internal stakeholders or the general public)
5. Frequency of Data Requests:
   1. Is this a recurring request? (Yes/No)
   2. If yes, specify the frequency (e.g., weekly, monthly, quarterly)
6. Additional Information:
   1. Attachments: Provide any relevant documents or files that may assist in fulfilling the request. If you have a data template, previously produced report, or other documents that may help clarify your request, we strongly recommend sharing them via GT OneDrive. If you are unable to use GT OneDrive, please do not attach files containing FERPA protected data to your email.

Please be advised that requests involving FERPA protected data will not be shared via email. Files containing protected data will be disseminated via an approved secure data sharing method.

Once you submit your request, you should receive an acknowledgement from GT Service Now with a link to the ticket. All communication should be via the in-ticket chat. You may need to check your spam folder in Microsoft Outlook.

If you did not receive an acknowledgement, please click here to let us know.